Privacy Policy

At Smart Drivers ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Gibraltar data protection legislation and relevant principles of the UK GDPR and Gibraltar data protection framework.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Who We Are

Smart Drivers provides driving tuition and related services in Gibraltar.

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Full name
• Email address
• Telephone number
• Home or pickup address
• Date of birth (where required)
• Provisional or driving licence information
• Booking and lesson details
• Payment information
• Messages or enquiries you send us

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage information
• Cookies and analytics information
• Pages visited and session activity

3. How We Use Your Information

We may use your information to:

• Process and manage lesson bookings
• Provide driving tuition services
• Contact you regarding appointments
• Respond to enquiries
• Process payments
• Send service updates and notifications
• Improve our website and customer experience
• Maintain business records
• Comply with legal obligations
• Prevent fraud and misuse of services

Where legally required, we rely on one or more lawful bases for processing, including:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent (where required)

4. Marketing Communications

We may send service-related communications regarding your bookings.

Marketing communications will only be sent where:

• You have consented; or
• We are otherwise legally permitted to do so.

You may opt out of marketing communications at any time by:

• Clicking an unsubscribe link (where available)
• Contacting us directly

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Payment processors
• Scheduling and booking providers
• Website hosting providers
• IT and technical service providers
• Professional advisers
• Regulatory or legal authorities where required by law

Any third parties processing information on our behalf are expected to protect it appropriately.

6. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing services
• Maintaining records
• Legal and regulatory requirements
• Resolving disputes
• Legitimate business purposes

When information is no longer required, it will be securely deleted or anonymised.

7. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand website usage
• Remember preferences
• Support analytics

You may control cookie settings through your browser preferences.

Where required by law, we will request consent before placing non-essential cookies.

8. Security

We take reasonable technical and organisational measures to protect your information from:

• Unauthorised access
• Disclosure
• Alteration
• Misuse
• Loss

However, no online transmission or storage method can guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent

To exercise any of these rights, please contact us using the details above.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

You should review their privacy policies separately.

11. Children's Privacy

Our services are intended only for individuals legally eligible to receive driving instruction.

We do not knowingly collect personal information from children where prohibited by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated "Last Updated" date.

Continued use of our services after changes are published constitutes acceptance of those updates.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact: